COVID-19 Information

(updated 3-23-23)

Transitions LifeCare takes COVID-19 very seriously and we want to assure you our priority is to protect the safety and well-being of our patients, families, staff, and community partners. All Transitions LifeCare staff, including volunteers must be vaccinated against COVID-19 or receive an approved medical or religious exemption effective October 11, 2021. While we are not able to share Personal Health Information, including vaccination status, we continue to follow the CDC and NCDHHS guidelines to ensure that we are doing our part to stop the spread of COVID-19, and our staff will continue to don all the necessary personal protective equipment recommended by the CDC and other leading healthcare organizations when caring for patients face-to-face, regardless of their vaccination status.

Hospice and Palliative Care (see below for Kids)

Hospice visits (nurse, aide, social worker, spiritual care counselor) and Palliative Care visits are in-person after screening (new admissions only) unless patients/families request no in-person visits, in which case visits are conducted via telehealth (phone and/or video). Clinical staff, in addition to following the standard CDC guidelines are provided with appropriate personal protective equipment (PPE) and cleaning supplies to ensure patient/family and staff safety.

Please be aware we will alter these plans as necessary. We will reach out via phone to discuss alternate means for care. Many facilities have modified their visitation policies and we are obligated to honor their restrictions. If you have a specific need, please call 919.828.0890.

Hospice Home

Visiting patients who are not known to have the coronavirus
Effective July 1, 2022, patients have no restrictions on the number of visitors allowed.

All visitors
Masks are optional at the Hospice Home in public hallways, the central nest area, sun rooms, nursing station, etc.

Masks are required for all visitors in patient rooms.

If there is a specific need, please call 919.828.8514.

Transitions Kids

The Transitions Kids team will conduct all visits for patients on our palliative care service in person. Please reach out to your usual contact within the team or to our 24/7 Medical Support Line (919.748.0823) for more information. Should you need more information on our video conferencing tool, please email for a link.

Grief Support

Masking is optional for clients and staff with a few exceptions:

  • Clients or staff who have symptoms of respiratory illness must wear a medical-grade (surgical) mask.
  • Some bereavement visits may require masking based on the patient population they serve.
  • Individual counselors can request that clients mask if desired in counseling sessions.

To inquire about scheduling an appointment with one of our licensed professional grief counselors, please call 919.719.7199 for adults and 919.748.0823 for children/teens. In addition, online grief support is available by participating in our Conversations on Grief via Zoom. Click here for more information.


Through all of this, we remain grateful for your trust in us. If you feel anxious, concerned, or overwhelmed during this time please reach out to your care team – we are staying up to date on the latest information and would be glad to share what we know and answer any questions you might have.

Still have questions?

Contact Us